Refund policy

We have a 15-day product issue policy, which means you have 15 days after receiving your item to request notify us of any damages or issues with the product you ordered.

To be eligible for this policy, your item must be photographed as part of the claim and emailed to YFHJ, along with the receipt or proof of purchase.

To start this process, you can contact us at yfhjewellery@gmail.com. If your claim is accepted, we’ll offer either a store credit, materials shipped to fix any minor issues, replacement of the original product or a refund.

You can always contact us for any return question at yfhjewellery@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

YFHJ will not request products to be shipped back to us for changes or to fix damages. This process becomes too long for both us and the customer for shipping so we do not offer this as an option.

Store Credit
A credit will be issued for use on the YFHJ website at a later date.

Shipping Materials to Fix Product
We will offer this option if the damaged product is able to be fixed by the customer. All shipping and materials costs will be at the expense of YFHJ.